The Presence Of Artificial Intelligence Technology In 2020

What is true is that in terms of AI (and many other technological and non-technological aspects) the premise that the law always lags behind society, and, in this case, in fact, far behind.
Therefore, its development and integration in daily management is being done without a legal framework and this produces, in many cases, vertigo.
Because the possibility of incorporating tools that allow a more series of tasks to be carried out more efficiently and safely represents a change in scope for organizations.

However, citizens, society and even resistant public employees in their personal facet, accept this type of news very well for the inherent benefits that they entail.  According to a study carried out by OpenText, 25% of citizens affirm that the implementation of AI in public administrations will occur in the next ten years and will have great advantages for them, such as reducing waiting times and reducing the  administrative bureaucracy.


To verify this, we can list some of the applications that can be incorporated into the public sector today:

From Apple's Siri to Amazon's Alexa. We must ask ourselves if chatbots make sense in the administration.
Always with the public service in the canter, and from the sensitivity of the best "customer service", not abandoning the citizen to his fate against a standardized bot (telephone companies have already shown that they can kill the most patient).
However, the idea of having an automated customer service still raises some doubts among citizens, only 14% of those surveyed by OpenText consider that they would have better customer service through a robot in the procedures derived from the  Public administration.

2. Drones

Apart from infinite other possibilities that open up in the use of this instrument, the tasks of surveillance and control can be greatly improved by its use.
In terms of citizen security, mobility and traffic, or, for example, urban planning inspections, they represent a versatile mechanism both due to the programming possibilities and the advantages it offers to people, in terms of surface area, travel costs, availability of personnel, etc.


At this point, no one doubts that the administration has millions of data that can generate public value, and that there is an obligation to work to open it and make it possible to reuse it.
But this reuse goes through the administration itself, to take advantage of the possibilities offered to offer a better service, apply tax benefits, and respond to that integrating role, the opening of data should lead us to manage demand to a proactive position, seeking  the best service, personalized through big data.


The introduction of new technologies constitutes, in itself, a tool for the prevention and fight against corruption, the traceability of electronic actions, and the security that surrounds its management favours management confidence, and the introduction of better systems  of control.
Control systems that can be applied to sectors as at risk and under suspicion as public procurement.  As examples we can cite as early warning systems promoted by the contracts of integrity in contracting promoted by Transparency International Spain.


Every day we have to learn new possibilities (and anglicisms), and among the most recent and promising is Blockchain (the Blockchain to understand us).
Its use will provide us with integrity, security, allowing to decentralize the environment in which transactions take place. In Blockchain it is a key element for the new model of hyper connected administration, you can see what models are being studied to apply Blockchain in public administration.


AI in administration (and in society) is already the present and has a great future.  The Tax Agency has IBM Watson in its developments, predictive applications appear, such as Jurimetry, that make us think about the role of the judges, in the case of lawyers, the studies indicate that in the next 5 years, between 20% and  50% of routine legal tasks will be replaced by AI, capable of automating a large number of processes without the intervention of the law firm.

All this without forgetting the more generalist aspect of AI, already proven in smart city models, acting on consumption, generating and promoting sustainable urban design and development, of cities designed for people.
Now, with a nuance (important, in my opinion).  We have smart bracelets and watches, smart fridges, smart cities, artificial intelligence, but what we need is certainly smart people, smart public employees, smart politicians, and certainly the first sign of intelligence is the ability to adapt (that's why  we have come from the caves to Mars).  C. Darwin already said it "the species that survives the best is the one that adapts best".  It is time to adapt.